PASTICHE SHIPPING POLICY

Products


After ordering online, you will receive an email confirmation from Pastiche containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 24-48 hours from receipt of your accepted order, via courier post. If there are any issue with your order please forward the email to contact@pastiche.com.au with your query.


Once items are dispatched, a tracking number will be provided to the email address provided with the order, this will also be available online at pastiche.com.au

If you wish to query a delivery please contact us at contact@pastiche.com.au.


Shipping - Australia


Pastiche offers Free Express Post (where available) Australia wide for orders over $50. Orders Under $50 will incur a flat rate of $5 for Express Post shipping. If Express Post is not available in your area, Pastiche may use the parcel post (power by eparcel) network to deliver your order, you can check if Express Post is applicable in your area by visiting https://auspost.com.au/sending/send-within-austral....


Our Express Post/Eparcel Shipping comes with a tracking number, which will be emailed to you once your items have been dispatched with your order confirmation. Orders can be tracked online, with your tracking number at www.auspost.com.au/track/


Depending on your location, orders in the Express Post network will be delivered within 1-3 business days after dispatch, orders outside of the Express Post network will be delivered within 3-10 business days after dispatch.


These terms and rates are applicable to end consumer orders only. for Wholesale orders please see Shipping-Wholesale.


Shipping - International


For our neighbours in New Zealand we offer free International Express post for orders over $100. Orders Under $50 will Incur a flat rate of $15. Orders over $50 but under $100 will incur a rate of $10. Orders will usually be delivered within 3-5 business days and will need to be signed for at time of delivery.


For our USA/Canada customers we offer free International Express for orders over $150, Orders under $50 will incur a flat rate of $30, orders above $50 but below $150 will incur a flat rate of $20. Orders will be delivered within 7-10 business days and will need to be signed for at time of delivery.


All other international orders will incur a flat rate charge of $30. Orders will be delivered within 10-15 business days, and will need to be signed for at time of delivery.


Your order confirmation will come with a tracking number and a website address to track your shipments.


We will not charge you Australian Goods and Services Tax (GST), it is your responsibility to pay import taxes, sale taxes or duties within your own country. All pricing for international shipments are in Australian Dollars (AUD) unless otherwise advised.


These terms and rates are applicable to end consumer orders only. for Wholesale orders please see Shipping-Wholesale.


SHIPPING - Wholesale


For our wholesale customers, orders terms and rates will be calculated at time of order fulfilment. Pastiche will endeavour to use the most cost effective shipping method available. If you require your order to be expedited, please contact us either by phone (+61 2 9542 4981) or email us at contact@pastiche.com.au to discuss your individual requirements.


PASTICHE REFUND & RETURNS POLICY


30 day Refund Policy (Australia Only)


If for any reason you are not completely satisfied with your purchase we will give you a 30 days Refund from date of order fulfillment, please contact us either by phone (+61 2 9542 4981) or email us at contact@pastiche.com.au for a Return authorisation form.

Please email us at contact@pastiche.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.


This refund policy does not apply to goods which have been worn or used, earrings, wholesale orders, sale items, damaged after delivery, purchased from a retail stockiest (as our stockist have their own return policy), or if any attempt has been made to alter the product or if they have been dropped or broken.


All products must be returned in their original condition, unused in original packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Pastiche will not be responsible or parcels lost or damaged in transit if you choose not to insure.


Once you complete the Return Authorisation Form, have emailed it to us and have been provided with an RA number, please print your finalised Return Authorisation Form (with the RA number) and include it in your parcel. If you don’t have a printer, please write the RA number on a piece of paper and include it with the package.


A refund can take up to 3-4 weeks to process, this timeframe includes raising the Return Authorisation number, Shipping, and inspection of goods once they received at our warehouse and processing of the refund by the credit card merchant.


12 month Warranty Terms and Conditions


Pastiche stands by the quality of all our products and provides a 12 months warranty against manufacturing faults on all pieces purchased from our online store. Additionally, All of our jewellery comes with consumer guarantees under Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees) and when properly cared for, should provide many years of enjoyable wear when treated with respect and care.


Some products are more durable than others, which will be evident in the material, weight and design of the piece. Care should be taken when wearing and storing your piece in order to provide years of enjoyment. Given the fragile nature of jewellery certain components, such as clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.

Please contact us either by phone (+61 2 9542 4981) or email (contact@pastiche.com.au) for a Return authorisation form or to discuss a particular issue with your product. Once you have completed the form please send this back to the email address.


While assessing your return request, we may ask additional question on the fault and how it was caused in order to understand the issue and expedite your returns process. We do this so once we receive the product; we have a better understanding of the issue. When determining the course of action for a warranty return, multiple factors including the age, material, general condition of the product are taken into account in determining the validity of a warranty return.


Depending on the issue and subject to receiving and reviewing the we will either repair the item, replace it with the same product (or a alternative piece as agreed with the customer), provide a store credit for the purchase price of the piece or in the case of a major fault a refund the purchase price.


Once you complete and provided the Return Authorisation Form, and have been provided with an RA number, please print your finalised Return Authorisation Form (with the RA number) and include it in your parcel for return to our warehouse. If you do not have a printer, please write the RA number on a piece of paper and include it with the package.


This process can take up to 3-4 weeks, this timeframe includes raising the Return Authorisation number, shipping, inspection of the product once it is received at our warehouse and either repairing, shipping new items or processing of the refund by the credit card merchant depending on the outcome of our investigation.


If the product is found not to have a problem, you may be required to pay the transport or inspection costs.