Willow Hoops Frequently asked questions
We stands by the quality of all our products and provides a 12 months warranty against manufacturing faults on all pieces purchased from our online store. Additionally, all of our jewellery comes with consumer guarantees under Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees) and when properly cared for, should provide many years of enjoyable wear when treated with respect and care.
Some products are more durable than others, which will be evident in the material, weight and design of the piece. Care should be taken when wearing and storing your jewellery in order to provide years of enjoyment. Given the fragile nature of jewellery certain components, such as clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.
Generally, the following types of things aren't covered by our warranty:
- Broken Chain
- Damage due to bending or excessive wear
If for any reason you are not completely satisfied, we will give you a 30 days change of mind refund from date of your invoice.
Our refund policy does not include:
- Products that have been worn or used,
- Earrings – For hygiene reasons we cannot accept any returns to any style earring,
- Products that have been purchased on Sale,
- Products that have been purchased from any party other than www.pastiche.com.au
Products must be returned in their original condition & packaging.